Maybe you need to update your rules and get up to the times with technology. Especially in this time of Covid when I am trying to be safe. Just bc something is a supposed rule in writing, doesn't make it fair or just. Not a single person could understand the actual ignorant stupidity in your rule. We told everyone in line what the casino did and everyone could not believe how I was treated. Can you imagine my anger and disappointment not to mention how we were treated at the promotions booth. Then I had to go stand in the line all over again, and wait almost an hour to order food from the Deli. And btw, we were standing in a long line to get food, got out of line to go do my free spin.

I will never go back, nor will the people I was with and I will make sure I tell as many people as I can about your crooked casino. And again, why? How did I get my player's card? With my license. I had no idea I needed the actual license. What good is a player's card, multiple forms of ID, contest entries, and obviously picture of my license in my phone, etc. Absolute disgust and joke of a casino and customer service. And bc I only had my license kept in my phone, I was not allowed to spin.

Not like it was thousands of dollars or a new car.